Return & Refund Policy
Last updated: February 20, 2026
Thank you for shopping with Valoriea. We want you to feel confident in your purchase. Please read our policy carefully.
1. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase (order number or confirmation email)
Items returned without prior approval may not be accepted.
To initiate a return, please contact us at: support@valoriea.com
2. Non-Returnable Items
Certain items cannot be returned, including:
- Personal care or hygiene products once opened
- Intimate or sanitary goods
- Gift cards
- Items marked as final sale
If you are unsure whether your item qualifies, please contact us before returning it.
3. Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery with clear photos of the issue. We will review and resolve the matter promptly.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was defective
- The wrong item was sent
Original shipping fees are non-refundable unless the return is due to our error.
We recommend using a tracked shipping method, as we are not responsible for lost return parcels.
5. Refund Process
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method
Please allow:
- 3–5 business days for processing
- Additional time depending on your bank or payment provider
6. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be processed or shipped and cannot be cancelled.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at: support@valoriea.com
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us first.
9. Contact Information
For any return or refund inquiries:
Website: https://www.valoriea.com
Email: support@valoriea.com